Useful Information

Arrival and Departure

Arrival is from 3.30pm and you will find a Key Safe located behind the side gate next to the garage.  The combination for the safe will be notified to you closer to your holiday date. A front door key is held within the safe.  All other required keys will be located within the property.

Departure is by 10.00am.  Please return the front door key to the Key Safe and close the side gate.

Welcome Pack

A Luxury Welcome Park to include local produce with tea and coffee will be available in the kitchen upon your arrival. Items included are dependent upon cost and length of stay.

Food Deliveries

Supermarket internet shopping is available from Tesco, Asda, Sainsburys and Waitrose.  We can unpack and put away a delivery for you in the hours before you arrive.  Please contact us to arrange a time.

Information Folder

A folder is located in the dining room which gives house information, instructions on equipment usage, and suggestions for the local area.

Leaflets and books on New Forest and other attractions, local walks, restaurants and pubs are stored in the hallway unit.

Linen and Towels

Please note that all bed linen and 2 x towels per person are provided. Linen and towels are changed weekly on a Friday, if you stay for a longer period. Travel cot linen is not provided. Towels are provided for the kitchen and cloakroom.

Cleaning

The property is cleaned before and after your arrival. Although we do not expect a deep clean before your departure, please could you endeavour to leave the property tidy.

For longer stays, a Friday clean is included.

Dogs

We would request that dogs are kept downstairs only and not allowed onto the furniture or beds. If you wish the dogs to sleep on the beds, please bring your own linen.

Upon your departure, if we ascertain that there has been any damage to carpets or furniture by dogs, we will invoice you accordingly for the damage.

With regard to the garden, please could you ensure that your dog does not foul on the grass.  There is a stone shingle area at the far side of the house which can be utilised if required.

Occupancy

The cottage sleeps 6 people in 3 bedrooms. 2 x Kingsize Double. 2 x Twin. A travel cot is provided for one baby. If you wish to bring a second cot, this is allowed. We do not allow air beds, or over-occupancy of the property.

Car Park Pass

There are 2 x car parking pass which enables free use of all New Forest District Council car parks including beachfront for up to 3 hours at a time.  Over 3 hours and top up tickets will be required. These passes cost the owner £120.00 each per annum. Please ensure that you return them to the holder in the hallway before you leave. If you take home a pass, please return as soon as possible. In the event that you do not return the pass, or it has been lost, you will be invoiced for replacement passes.

Damages Deposit

Please note that there is a £150 breakages deposit payable on all bookings. This will be returned to you within one week of the end of your holiday in full, unless any damage is found which will be notified to you as soon as possible. Small breakages such as wine glasses and plates will not be charged to you - we understand that accidents do happen.

Terms and Conditions

Cancellation Policy

We understand that circumstances change but in the unfortunate event that you need to cancel your booking, the following cancellation policy will apply:

1. Greater than 8 weeks (56 days) prior to the Arrival Date – we reserve the right to retain your 25% deposit.  However, if we are able to rebook the dates we would look to refund your deposit less an administrative fee of 10% of the deposit monies.

2. Less than 8 weeks but up to 4 weeks prior to the Arrival Date, we reserve the right to retain 75% of your full payment.

3. Less than 4 weeks prior to the Arrival Date, we reserve the right to retain 100% of your full payment.

In the event that the guest would need to cancel the booking, we would always endeavour to re-let these dates. Pursuant to the above, if we are able to re-let the dates, we would  arrange for any money to be re-paid to the customer less an administrative fee of 10%.  If we are unable re-let the dates, the above conditions would apply.

We would strongly suggest that the customer takes out holiday insurance to cover the event of cancellation.

In the unlikely event of the occurrence of the owner having to cancel your holiday, we will refund in full any payment made by you to yourselves at the time of which we make the cancellation.

Your Obligations

Please note that your booking is not transferrable to any other party.

You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, clean and in good condition.  Note. Linen, towels and tea towels will be cleaned by us after your departure.

You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

You cannot allow more people to stay in the Property than expressly authorised, nor can you, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

Please note that the cottage is a No Smoking property inside.

Your Data and Your Privacy

In order to fulfil our contractual obligations to you (our guests or potential guests) we have to collect and keep secure certain information that identifies you, known as Personally Identifiable Information (PII).

Who are we, what we do

We are Liz and Richard Burton. We manage Inglewood Cottage provides holiday rental accommodation in New Milton, Hampshire at 14 Inglewood Drive, New Milton, Bh25 6TT. We are the data controller.

What we collect:

Personal information supplied by you by email, website or through the Bookalet system (Bookalet has it’s own privacy policy found at https://www.bookalet.co.uk/privacy.  This information may include name, address, email address and pets.

We do not collect any information which is financially sensitive. Card payments are taken through Stripe and First Direct who have their own privacy policies.

Why we collect it and how it is stored?

We collect the information for our booking contract with yourselves in order to answer any enquiry or communication from yourself.

We send occasional emails to inform you of our offers and updates. This is defined under GDPR under legitimate interest. You may inform us at any time to remove you from our subscription list.

Data is stored on a spreadsheet on a password protected system. Email are stored on a password protected system and on the secure server of the host for our domain and email server.

We are required to keep records for 6 years for accounting and tax purposes.  Any other data is kept for 12 months.