Useful Information

Please note that our Terms and Conditions are subject to change at any time.

Arrival and Departure

Arrival is from 3.30pm.  The combination for the key safe will be notified to you closer to your holiday date. 

Departure is by 10.00am.  

Welcome Pack

A Luxury Welcome Park to include local produce with tea and coffee will be available in the kitchen upon your arrival. Items included are dependent upon cost and length of stay.

Food Deliveries

Supermarket internet shopping is available from Tesco, Asda, Sainsburys and Waitrose.  We can unpack and put away a delivery for you in the hours before you arrive.  Please contact us to arrange a time.

Information Folder

A folder is located in the dining room which gives house information, instructions on equipment usage, and suggestions for the local area.

Leaflets and books on New Forest and other attractions, local walks, restaurants and pubs are stored in the hallway unit.

Linen and Towels

Please note that all bed linen, 2 x towels per person, cloakroom and a kitchen towel are provided. Linen and towels are changed weekly on a Friday, if you stay for a longer period. Travel cot linen is not provided. 2 x tea towels and a set of oven gloves are provided for the kitchen.

In addition, due to COVID 19, upon your departure we will be asking all guests to bag up bed linen  not including protectors) towels and bathroom mats into laundry bags which will be supplied to you. This will limit the level of contact that our cleaners and laundry staff will have with these items. Many thanks for your assistance with this request. If you wish to supply your own towels and bed linen, this can be discussed prior to your arrival.

Please note that only the beds which will be used will be made up in order to stop possible contamination of unused bedlinen.

Travel

Please ensure that you follow all Government guidance on travel if you are unwell before arrival, and notify us as soon as possible of any illness.

If a guest becomes unwell during their stay we would ask that they return to their main residence in line with government guidance. We ask to be informed if anyone in the party becomes unwell or has a positive test for Covid 19.

We cannot offer refunds if the guest needs to leave the property during their stay and return home.

If the guest is not well enough to travel home and needs to extend their stay in the property, they will be liable for the additional rental cost and any subsequent cancellations incurred. We would suggest guests have adequate travel insurance.

Cleaning Policy

We know that first impressions count when guests arrive at our holiday cottage and our standards with regard to cleanliness are of the highest regard. A full clean of the property is carried out after the departure of guests and the house is fully aired. A cleaning company is employed with operatives who have an eye for detail in preparing the cottage and ensuring that all standards are upheld and assisting the owner in ensuring equipment is in working order. Your safety is also paramount to us.

Products which are rated to BS EN 1476 and BS EN 14476 will be used within the cottage to ensure the cleaning guidelines are met which are currently being issued by Visit England.

Appropriate cleaning solutions will be provided in the high level cupboard in the utility area. Please wipe down hard surfaces before departure.  We would ask guests to leave the cottage in a clean and tidy state as we envisage that cleaning will take longer due to the new guidance in place.  This will help to reduce the risk to the owner and cleaners.

For longer stays, a Friday clean is included.

Dogs

We would request that dogs are kept downstairs only and not allowed onto the furniture or beds. If your dogs do sit on the sofas, please bring your own throws in order to protect the furniture.

Upon your departure, if we ascertain that there has been any damage to carpets or furniture by dogs, we will invoice you accordingly for the damage.

With regard to the garden, please could you supervise your dog to ensure that any poo is picked up as soon as possible.  We would appreciate if you, the owner, can restrain your dog from weeing on the grass, as it can kill it.  There are stone shingle areas which can be utilised if required.

Occupancy

The cottage sleeps 6 people in 3 bedrooms. 2 x Kingsize Double. 2 x Twin. A travel cot is provided for one baby. If you wish to bring a second cot, this is allowed. We do not allow air beds, or over-occupancy of the property.

Car Park Pass

There are is a car parking pass which enables free use of all New Forest District Council car parks including beachfront for up to 3 hours at a time.  Over 3 hours and top up tickets will be required. These passes cost the owner £120.00 each per annum. Please ensure that you return to the holder in the hallway before you leave. If you take home the pass, please return as soon as possible. In the event that you do not return the pass, or it has been lost, you will be invoiced for replacement passes which cost £120.00 each.

Electric Car Charging

The cottage does not have any electric car charging points. You can charge your electric car using a plug in the garage by agreement and a payment. The nearest car charging points are at Tesco, a quarter of a mile away.

Cancellation Policy

Due to current circumstances, the cancellation policy below will be only superceded only if the cottage or guest's home address are in Lockdown. All money paid will be returned to the guest for this booking that has been received. If you wish to change your booking to 2022, the prices as advertised will be adhered to.

In all other circumstances the following will apply:

We understand that circumstances change but in the unfortunate event that you need to cancel your booking, the following cancellation policy will apply:

1. Greater than 8 weeks (56 days) prior to the Arrival Date – we reserve the right to retain your 25% deposit.  However, if we are able to rebook the dates we would look to refund your deposit less an administrative fee of 10% of the deposit monies.

2. Less than 8 weeks but up to 4 weeks prior to the Arrival Date, we reserve the right to retain 75% of your full payment.

3. Less than 4 weeks prior to the Arrival Date, we reserve the right to retain 100% of your full payment.

In the event that the guest would need to cancel the booking, we would always endeavour to re-let these dates. Pursuant to the above, if we are able to re-let the dates, we would  arrange for any money to be re-paid to the customer less an administrative fee of £50.  If we are unable re-let the dates, the above conditions would apply.

We would strongly suggest that the customer takes out holiday insurance to cover the event of cancellation.

If you contract COVID 19 before your holiday, we will do everything we can to rebook these dates and you will be entitled to a refund less a £50 administration fee. If we are unable to rebook the dates, we retain the right to keep your payment.

In the event of the occurrence of the owner due to sickness or sale of the property having to cancel your holiday, we will refund in full any payment made by you to yourselves at the time of which we make the cancellation.

Your Obligations

Please note that your booking is not transferrable to any other party.

You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, clean and in good condition.  Note. Linen, towels and tea towels will be cleaned by us after your departure.

You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

You cannot allow more people to stay in the Property than expressly authorised, nor can you, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

Please note we have a no smoking and no vaping policy inside the property - within external areas is fine.

Your Data and Your Privacy

In order to fulfil our contractual obligations to you (our guests or potential guests) we have to collect and keep secure certain information that identifies you, known as Personally Identifiable Information (PII).

Who are we, what we do

We are Liz and Richard Burton. We manage Inglewood Cottage providing holiday rental accommodation in New Milton, Hampshire at 14 Inglewood Drive, New Milton, Bh25 6TT. We are the data controller.

What we collect:

Personal information supplied by you by email, website or through the Bookalet system (Bookalet has it’s own privacy policy found at https://www.bookalet.co.uk/privacy.  This information may include name, address, email address and pets.

We do not collect any information which is financially sensitive. Card payments are taken through Stripe and First Direct who have their own privacy policies.

Why we collect it and how it is stored?

We collect the information for our booking contract with yourselves in order to answer any enquiry or communication from yourself.

We send occasional emails to inform you of our offers and updates. This is defined under GDPR under legitimate interest. You may inform us at any time to remove you from our subscription list.

Data is stored on a spreadsheet on a password protected system. Email are stored on a password protected system and on the secure server of the host for our domain and email server.

We are required to keep records for 6 years for accounting and tax purposes.  Any other data is kept for 12 months.

Access Statement

At Inglewood Cottage we recognise that equality, fair treatment, social inclusion and access is a basic right for all those with sensory, mental and physical disabilities.  We strive to ensure we deliver services that are accessible to all groups in the community. We are committed to eliminating discrimination by actively seeking to overcome difficulties in accessing our services.

To facilitate the above statement, Inglewood Cottage is suitable for people with limited mobility. There are 2 steps into the property at the front and one to the rear garden from the kitchen. There is a downstairs bedroom and ensuite bathroom - the shower does have one step in.  The décor in the property is aesthetically pleasing, being cream throughout the living areas and tiled walls in the kitchen/utility and bathrooms. The hallway and dining area are laminated wood with floor tiles in the kitchen, and the remainder of the house being carpeted except for bathrooms. Underfloor heating in the winter allows for warmth.

The garden has a patio directly outside the utility room and lounge doors. There is a seating area on the patio. There is a raised patio area with 2 steps to a further seating area. The grass can be accessed via the main patio area.

Highlights

  • Family friendly modern cottage sleeping 6 plus baby in cot: 3 bedrooms: 2.5 bathrooms
  • 2 kingsize bedrooms, 1 twin bedroom
  • Ground floor master bedroom with ensuite bathroom
  • Up to 3 dogs & doggie goodies included
  • Barton on Sea beach - 5 mins drive, 40 minutes walk
  • New Forest - less than 10 mins drive
  • Free Unlimited Virgin wifi and tv channels
  • Underfloor heating and electric fire
  • Fully enclosed garden, 2 x seating areas
  • Local produce welcome pack included


Location