Arrival is from 3.30pm and you will find a Key Safe located behind the side gate next to the garage. The combination for the safe will be notified to you closer to your holiday date. A front door key is held within the safe. All other required keys will be located within the property.
Departure is by 10.00am. Please lock the door and drop the key through the letterbox.
A Luxury Welcome Park to include local produce with tea and coffee will be available in the kitchen upon your arrival. Items included are dependent upon cost and length of stay.
Supermarket internet shopping is available from Tesco, Asda, Sainsburys and Waitrose. We can unpack and put away a delivery for you in the hours before you arrive. Please contact us to arrange a time.
A folder is located in the dining room which gives house information, instructions on equipment usage, and suggestions for the local area.
Leaflets and books on New Forest and other attractions, local walks, restaurants and pubs are stored in the hallway unit.
Please note that all bed linen and 2 x towels per person are provided. Linen and towels are changed weekly on a Friday, if you stay for a longer period. Travel cot linen is not provided. Towels are provided for the kitchen and cloakroom.
In addition, due to COVID 19, upon your departure we will be asking all guests to bag up all bed linen including protectors, towels and bathroom mats into laundry bags which will be supplied to you. This will limit the level of contact that our cleaners and laundry staff will have with these items. Many thanks for your assistance with this request. If you wish to supply your own towels and bed linen, this can be discussed prior to your arrival.
Please note that only the beds which will be used will be made up in order to stop possible contamination of unused bedlinen.
Please ensure that you follow all Government guidance on travel if you are unwell before arrival, and notify us as soon as possible of any illness.
If a guest becomes unwell during their stay we would ask that they return to their main residence in line with government guidance. We ask to be informed if anyone in the party becomes unwell or has a positive test for Covid 19.
We cannot offer refunds if the guest needs to leave the property during their stay and return home.
If the guest is not well enough to travel home and needs to extend their stay in the property, they will be liable for the additional rental cost and any subsequent cancellations incurred. We would suggest guests have adequate travel insurance.
We know that first impressions count when guests arrive at our holiday cottage and our standards with regard to cleanliness are of the highest regard. A full clean of the property is carried out after the departure of guests and the house is fully aired. A cleaning company is employed with operatives who have an eye for detail in preparing the cottage and ensuring that all standards are upheld and assisting the owner in ensuring equipment is in working order. Your safety is also paramount to us.
Products which are rated to BS EN 1476 and BS EN 14476 will be used within the cottage to ensure the cleaning guidelines are met which are currently being issued by Visit England.
Appropriate cleaning solutions will be provided in the high level cupboard in the utility area. Please wipe down hard surfaces before departure. We would ask guests to leave the cottage in a clean and tidy state as we envisage that cleaning will take longer due to the new guidance in place. This will help to reduce the risk to the owner and cleaners.
For longer stays, a Friday clean is included.
We would request that dogs are kept downstairs only and not allowed onto the furniture or beds. If your dogs do sit on the sofas, please bring your own throws in order to protect the furniture.
Upon your departure, if we ascertain that there has been any damage to carpets or furniture by dogs, we will invoice you accordingly for the damage.
With regard to the garden, please could you supervise your dog to ensure that any poo is picked up as soon as possible. We would appreciate if you, the owner, can restrain your dog from weeing on the grass, as it can kill it. There are stone shingle areas which can be utilised if required.
The cottage sleeps 6 people in 3 bedrooms. 2 x Kingsize Double. 2 x Twin. A travel cot is provided for one baby. If you wish to bring a second cot, this is allowed. We do not allow air beds, or over-occupancy of the property.
In the event of guest illness due to Covid-19, we would respectfully ask that if possible the holiday party leave the property to travel home at their earliest convenience and do not self-isolate within it. If it is impossible to leave the property and the holiday party or any of the guests need to remain, then any additional nights/weeks will need to be paid for by the guests.
There are 2 x car parking pass which enables free use of all New Forest District Council car parks including beachfront for up to 3 hours at a time. Over 3 hours and top up tickets will be required. These passes cost the owner £120.00 each per annum. Please ensure that you return them to the holder in the hallway before you leave. If you take home a pass, please return as soon as possible. In the event that you do not return the pass, or it has been lost, you will be invoiced for replacement passes.
The cottage does not have any electric car charging points. If you wish to charge your electric car using a plug in the garage, there will be a charge in relation to your make of car to cover costs.
Due to current circumstances, the following cancellation policy will be superceded only if we are in lockdown. All money paid will be returned to the guest.
In all other circumstances the following will apply:
We understand that circumstances change but in the unfortunate event that you need to cancel your booking, the following cancellation policy will apply:
1. Greater than 8 weeks (56 days) prior to the Arrival Date – we reserve the right to retain your 25% deposit. However, if we are able to rebook the dates we would look to refund your deposit less an administrative fee of 10% of the deposit monies.
2. Less than 8 weeks but up to 4 weeks prior to the Arrival Date, we reserve the right to retain 75% of your full payment.
3. Less than 4 weeks prior to the Arrival Date, we reserve the right to retain 100% of your full payment.
In the event that the guest would need to cancel the booking, we would always endeavour to re-let these dates. Pursuant to the above, if we are able to re-let the dates, we would arrange for any money to be re-paid to the customer less an administrative fee of £50. If we are unable re-let the dates, the above conditions would apply.
We would strongly suggest that the customer takes out holiday insurance to cover the event of cancellation.
If you contract COVID 19 before your holiday, we will do everything we can to rebook your holiday up until the end of 2021. If you do not wish to rebook, the usual cancellation procedure applies.
If you would like to rebook your original dates for 2021, there will be no additional charge. Seasonal variations apply and we will adjust your cost accordingly if you change your dates.
In the unlikely event of the occurrence of the owner due to sickness or sale of the property having to cancel your holiday, we will refund in full any payment made by you to yourselves at the time of which we make the cancellation.
We reserve the right, in the interests of safety or any other reason beyond our control to cancel or alter arrangements made for you. Should Inglewood Cottage not be available due to a pandemic or National emergency that has resulted in the closure of hospitality businesses as required by The British Government in the first instance you must consult your insurance provider to reclaim costs. Should you not have insurance, any monies paid will be transferred to a booking within 18 months of your original date. Should this not be suitable we will look to current government guidance with regard to refunds. Our liability would not extend beyond this refund. We advise all guests to obtain personal travel insurance.
Please note that your booking is not transferrable to any other party.
You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, clean and in good condition. Note. Linen, towels and tea towels will be cleaned by us after your departure.
You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You cannot allow more people to stay in the Property than expressly authorised, nor can you, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.
You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.
Please note that the cottage is a No Smoking property inside.
Your Data and Your Privacy
In order to fulfil our contractual obligations to you (our guests or potential guests) we have to collect and keep secure certain information that identifies you, known as Personally Identifiable Information (PII).
Who are we, what we do
We are Liz and Richard Burton. We manage Inglewood Cottage providing holiday rental accommodation in New Milton, Hampshire at 14 Inglewood Drive, New Milton, Bh25 6TT. We are the data controller.
What we collect:
We do not collect any information which is financially sensitive. Card payments are taken through Stripe and First Direct who have their own privacy policies.
Why we collect it and how it is stored?
We collect the information for our booking contract with yourselves in order to answer any enquiry or communication from yourself.
We send occasional emails to inform you of our offers and updates. This is defined under GDPR under legitimate interest. You may inform us at any time to remove you from our subscription list.
Data is stored on a spreadsheet on a password protected system. Email are stored on a password protected system and on the secure server of the host for our domain and email server.
We are required to keep records for 6 years for accounting and tax purposes. Any other data is kept for 12 months.
At Inglewood Cottage we recognise that equality, fair treatment, social inclusion and access is a basic right for all those with sensory, mental and physical disabilities. We strive to ensure we deliver services that are accessible to all groups in the community. We are committed to eliminating discrimination by actively seeking to overcome difficulties in accessing our services.
To facilitate the above statement, Inglewood Cottage is suitable for people with limited mobility. There are 2 steps into the property at the front and one to the rear garden from the kitchen. There is a downstairs bedroom and ensuite bathroom - the shower does have one step in. The décor in the property is aesthetically pleasing, being cream throughout the living areas and tiled walls in the kitchen/utility and bathrooms. The hallway and dining area are laminated wood with floor tiles in the kitchen, and the remainder of the house being carpeted except for bathrooms. Underfloor heating in the winter allows for warmth.
The garden has a patio directly outside the utility room and lounge doors. There is a seating area on the patio. There is a raised patio area with 2 steps to a further seating area. The grass can be accessed via the main patio area.